Your data
Delete your PYAAS Saathi account
The PYAAS Saathi delivery partner & staff app
This page explains how riders and staff using the PYAAS Saathi app can ask us to delete their account and the data linked to it.
If you are a customer rather than a rider, the app you use is PYAAS and the page you want is Delete your account & data.
On this page
How to request deletion
- Email support@pyaasdairy.com with the subject “Delete my PYAAS Saathi account”.
- Include your full name and the phone number you use to sign in to PYAAS Saathi.
- We will confirm the request by calling or messaging that phone number, to make sure it is really you.
- Your account is deleted within 30 days of confirmation, and we email you once it is done.
You can also call PYAAS customer care on +91 96672 60050 (7 AM to 9 PM, all days) and ask for your Saathi account to be deleted.
If you still have cash collected from customers that has not been deposited, or a payout pending, we will settle that with you before the account is closed.
What we delete
- Your name, phone number and profile photo
- Location data recorded during your check-ins and deliveries
- Photos you uploaded, including proof-of-delivery and milk-test photos
- Identity and onboarding documents you uploaded
- Your app sign-in sessions and push notification token
What we keep, and for how long
- Cash collection, deposit, earnings and payout records are kept for up to 8 years, because Indian tax and company law requires us to keep accounting records. These are linked only to an internal reference, not your profile, and are not used for anything else.
- Records needed to resolve an open customer complaint or legal claim are kept until it is resolved.
Delete only some of your data
You can also ask us to delete specific data, such as old photos or documents, without closing your account. Email support@pyaasdairy.com and tell us what you want removed.